Capture logs and config from EveryonePrint Mobile Gateway

1. If the problem relates to printing from a mobile device:
   1. Re-do the print job that fails
   2. Let the system logging information until the suspected problem occurs
2. Zip all files from directory: <EOP Mobile Gateway install dir>\logs
3. Copy config file : <EOP Mobile Gateway install dir>\defaults.xml
4. Attach the ZIP file and config file to the support case
5. Note date/time of the incident and any other valuable information (user, IP address of mobile device)

Back to Creating debug log files for support

See also: 

iOS : capture App log file

Android: capture App log file