In order to troubleshoot EveryonePrint iOS App, it is sometimes necessary to provide Customer Support with log file to help track-down what does occur within the application.

How to retrieve the log file:

On iOS device:

1. Open EveryonePrint Mobile App -> Settings
2. Make sure that debug logging is enabled (1)
3. Click "Reset log file" (2)
4. Perform the action that fails with EveryonePrint Mobile App
5. Get back to EveryonePrint Mobile App-> Settings
6. Click "Create email with log file" and send the email to yourself (3)

On your PC:

1. Retrieve the email from iOS device
2. Copy its content as a text file to the Support Case

Back to Creating debug log files for support