In order to troubleshoot EveryonePrint iOS App, it is sometimes necessary to provide Customer Support with log file to help track-down what does occur within the application.
How to retrieve the log file:
On iOS device:
- Open EveryonePrint Mobile App -> Settings
- Make sure that debug logging is enabled (1)
- Click "Reset log file" (2)
- Perform the action that fails with EveryonePrint Mobile App
- Get back to EveryonePrint Mobile App-> Settings
- Click "Create email with log file" and send the email to yourself (3)
On your PC:
- Retrieve the email from iOS device
- Copy its content as a text file to the Support Case
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