On some rare occasion people have reported an issue where CPU usage on the EveryonePrint server was reaching heights close to 100%. In such occasion, log files may not be sufficient to track down the root cause of the issue. More in depth tracking of running processes and files handles is then necessary.
Process Explorer Tool:
- Download Sysinternal Process Explorer from Microsoft site at https://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
- Unzip content to C:\
- You can create a shortcut to launch Process Explorer at startup: on Windows 2012, click Start and enter "shell:StartUp"
- Setup shortcut properties with /t (start minimized) and /e (start elevated) as show on screen-shot below
- Setup Process Explorer Options: Allow Only One Instance
- Setup Process Explorer View: Show Process Tree / Show Lower Pane -> Handles
Using Process Explorer:
- Using Process Explorer to identify EveryonePrint Web service in normal operation
- Using Process Explorer to track a process using high-CPU; here cpp.exe is using 30% + CPU and we can identifiy the file currently being printed
With this information it is now possible for us to analyse the log files, track down the origin of the file being printed, grab a copy (when EveryonePrint is setup for 'DebugKeepFiles) and perform debugging in our lab etc...
Please sign in to leave a comment.