Context:
EveryonePrint is integrated with Equitrac for Mobile Printing according to instructions in the EveryonePrint Integration with Equitrac Guide
Issue:
Print jobs received in the Equitrac print queue are named either "Remote Downlevel Document" or "Local Downlevel Document"
Resolution:
- Verify that Equitrac has not been setup to hide document name in Windows printer window: option selected under System Manager > Configuration > Printing > DRE/DRC and Follow-You Printing
- This behavior has also been reported when using Xerox GPD and 'resolved by changing the driver from a GPD to a Pull print'
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