EveryonePrint with MS-Office and OpenOffice installed for document conversion.
Word conversion test fails:
Partner/Customer mistakenly installed OpenOffice 4.1.4 that is not supported and interferes with some MS-Office process.
After un-installing OpenOffice 4.1.4 MS-Word conversion works again.
Note: Only OpenOffice 3.4.1 is supported for OpenOffice document conversion; you can download it from this archive site: https://www.openoffice.org/download/archive.html