Context:

EveryonePrint with MS-Office and OpenOffice installed for document conversion.

Issue:

Word conversion test fails:

Partner/Customer mistakenly installed OpenOffice 4.1.4 that is not supported and interferes with some MS-Office process.

After un-installing OpenOffice 4.1.4 MS-Word conversion works again.

Note: Only OpenOffice 3.4.1 is supported for OpenOffice document conversion; you can download it from this archive site: https://www.openoffice.org/download/archive.html