Context:

Installing a Gateway (secondary)

Issue:

After entering Primary server address and Account name, installer takes time and displays this error message

Resolution:

• Verify Internet connectivity, ex with a 'ping'
• Verify DNS name resolution for the Primary server:

  $ nslookup primary.eu.eophcp.com

• Verify access and latency to connect to the ports on the Primary server

  $ telnet primary.eu.eopchp.com 2560
  
  etc...

• Review Network settings

  $ sudo nmtui

• Verify Account name has been correctly typed and correspond to the Domain defined in HCP console for this Account
• If latency is the problem, it can be due DNS or network environment, you can try to work-around this by using 'hosts' file for name resolution:
  • edit /etc/hosts ( using 'vi' or 'nano' editor / or using Mobaxterm and editing the file)
• enter values like:

  127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
  ::1 localhost localhost.localdomain localhost6 localhost6.localdomain6
  34.252.199.173 primary.eu.eophcp.com
  34.252.199.173 acme.eu.eophcp.com

Note: 

Current IP Addresses for primary servers can be found at the status page : https://status.everyoneprint.com  > History

• the inbound IP's to EU region: 

  • 176.34.88.154

  • 54.217.150.104

  • 54.155.19.247

• the inbound IP's to US region:
  • 54.205.27.251
  • 23.21.249.252
  • 54.225.106.109
• the inbound IP's to APAC region:
  • 52.220.47.220
  • 18.140.149.203
  • 54.255.127.37

Note 2: 

On Windows you can use PowerShell commands ( run as admin ) to check connectivity to the HCP server:

• Test-NetConnection primary.eu.eophcp.com -port 2560 -InformationLevel "Detailed"

• Test-NetConnection primary.eu.eophcp.com -DiagnoseRouting -InformationLevel "Detailed"