Context:
Installing a Gateway (secondary)
Issue:
After entering Primary server address and Account name, installer takes time and displays this error message
Resolution:
- Verify Internet connectivity, ex with a 'ping'
- Verify DNS name resolution for the Primary server:
$ nslookup primary.eu.eophcp.com
- Verify access and latency to connect to the ports on the Primary server
$ telnet primary.eu.eopchp.com 2560
etc...
- Review Network settings
$ sudo nmtui
- Verify Account name has been correctly typed and correspond to the Domain defined in HCP console for this Account
- If latency is the problem, it can be due DNS or network environment, you can try to work-around this by using 'hosts' file for name resolution:
- edit /etc/hosts ( using 'vi' or 'nano' editor / or using Mobaxterm and editing the file)
- enter values like:
127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4
::1 localhost localhost.localdomain localhost6 localhost6.localdomain6
34.252.199.173 primary.eu.eophcp.com
34.252.199.173 acme.eu.eophcp.com
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