MS-Office 2013 (32 bit English) is used for document conversion
Conversion issue after an MS update
We were informed that some installation of EveryonePrint were having problems doing the MS-Office (2013) conversion after these KB were applied
Removing these updates solved the problem, and MS-Office conversion works again.
Alternatively, it is possible to update MS-Office to newer version; MS-Office 2016 is already supported since version 4.2.2 from October 2017: https://www.everyoneprint.com/version-history/
+ Added Windows 2016 support
+ Added Office 2016 Professional support