In the 3.14 version of HCP an updated version of the Ricoh SOP client is found. This version has updated the card reader protocol to use CIS. Therefore, when updating the embedded or installing the embedded for the first time the card reader must be initialized as a Proximity Card reader. How to do this is explained in the following article.

1.1 On SOP G2 devices

• When the EOP Ricoh SOP application is installed and configured log ins as device admin.
• Select ‘User Tools’

User tools

• Enter ’Screen Device Settings Information’

Screen Device Settings Information

• Select ’External Interface Software Settings’

External Interface Software Settings

• Select ’IC card Software Settings’ and select ’Proximity Card Reader’ Go back and select ’Proximity Card Reader Settings’

You will be asked to plug your card reader into the USB port

• Reboot the Ricoh device

1.2 On SOP G2.5 devices

• When the EOP Ricoh SOP application is installed and configured log ins as device admin.
• Select ‘User Tools’

• Select ‘System Settings’

• Select ‘Network Interface’ on Left and then Scroll Down to ‘External Interface Software Settings’

• Select ‘Proximity card reader’

• Plug Card Reader In and Select Ok

• Reboot the Ricoh device