Context:
After upgrade to EveryonePrint 4.3 some print functionality doesn't work:
- iOS AirPrint or DriverPrint doesn't work
Issue:
- User can see AirPrint printer on iOS, but there is an error when printing the document:
Contacting printer.
After that a short message shows preparing.
Eventually they get the message couldn’t contact the printer and no job was printed.
They get the message to cancel or retry the job
- user gets "printer busy" error, or it is not possible to add a new printer and this error is returned "not able to connect to printer"
Resolution:
- Stop EveryonePrint Web service
- Open directory : C:\Program Files (x86)\EveryonePrint\etc
- Make a backup copy of file: jetty-ssl.xml
- Edit/open with Notepad the file jetty-ssl.xml
- Amend this section with values in bold below:
<Set name="keystore"><SystemProperty name="jetty.home" default="." />/etc/keystore2020</Set>
<Set name="password">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set>
<Set name="keyPassword">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set>
<Set name="truststore"><SystemProperty name="jetty.home" default="." />/etc/keystore2020</Set>
<Set name="trustPassword">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set> - Save the modification
- Restart EveryonePrint Web service
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