Context:

After upgrade to EveryonePrint 4.3 some print functionality doesn't work:

• iOS AirPrint or DriverPrint doesn't work

Issue:

• User can see AirPrint printer on iOS, but there is an error when printing the document:

Contacting printer.
After that a short message shows preparing.
Eventually they get the message couldn’t contact the printer and no job was printed.
They get the message to cancel or retry the job

• user gets "printer busy" error, or it is not possible to add a new printer and this error is returned "not able to connect to printer"

Resolution:

1. Stop EveryonePrint Web service
2. Open directory : C:\Program Files (x86)\EveryonePrint\etc
3. Make a backup copy of file: jetty-ssl.xml
4. Edit/open with Notepad the file jetty-ssl.xml
5. Amend this section with values in bold below: 

   <Set name="keystore"><SystemProperty name="jetty.home" default="." />/etc/keystore2020</Set>
   <Set name="password">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set>
   <Set name="keyPassword">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set>
   <Set name="truststore"><SystemProperty name="jetty.home" default="." />/etc/keystore2020</Set>
   <Set name="trustPassword">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set>

6. Save the modification
7. Restart EveryonePrint Web service