Context

This article describes the process to install the Ricoh SOP Embedded App. 

Prerequisites

HCP Prerequisites:

• Ensure the device package firmware is up to date and conflicting print management apps have been removed from the device
• The device has been rebooted and not in use by an end user or administrator
• Secondary Gateway Server installed and accessible from the LAN/WAN where the device is installed
  • • Secondary Server version 3.14 or later
    • Terminal Client Service added to the Secondary Gateway Server
    • Document Output Service added to the Secondary Gateway Server
    • Storage Service added to the Secondary Gateway Server
    • Ensure the FQDN of the Gateway is added to the list of domains in 'Portal Name'>Settings> Domains
    • Ensure the hostname of the Secondary Server is set in the 'Secondary Server > Settings >Server Domains 
• A valid and available Embedded device License
• Administrator Privilege's Are assigned to the user performing the installation

Firewall and Network Prerequisites:

Ensure the following Network Ports are open between the Secondary Server and the Ricoh Device and that the Secondary Server is online:

Port	Protocol	From	To	Description
161	UDP	HCP Terminal Client Service	Ricoh MFP’s	SNMP management
443	TCP HTTPS	HCP Terminal Client Service	Ricoh MFP’s	Deployment of the embedded client to the MFP
8080	TCP HTTP	HCP Terminal Client Service	Ricoh MFP’s	Deployment of the embedded client to Ricoh MFP’s
51443	TCP HTTPS	HCP Terminal Client Service	Ricoh MFP’s	Deployment of the embedded client to Ricoh MFP’s
8710	UDP	HCP Terminal Client Service	Ricoh MFP’s	Deployment of the embedded client to Ricoh and HP MFP’s
80	TCP HTTP	HCP Terminal Client Service	Ricoh MFP’s	Deployment of the embedded client to HP MFP’s

 

Ricoh Device Prerequisites:

• Ensure the device firmware is updated
• Local Area connection to the Secondary Server 
• An Administrator Account to access the Ricoh Device with the below permissions configured:

NOTE: You must use an admin account with a password which is not blank.

Installation Process

Carry out the following configuration steps from the HCP Web Console

1 Create an Embedded configuration

The embedded configuration option holds settings which will be applied to the device upon installation. One Embedded Configuration profile can be used to configure multiple Ricoh devices. 

1.1 From the HCP Web console select Settings > Embedded 

 

1.2 Apply the following settings:

1. Name - Give your configuration a name
2. Vendor - Select "Ricoh" as the Vendor
3. Device admin username - Set the Ricoh Device Admin Username. The username must be a machine administrator used to login at the device to apply configuration settings
4. Device admin password - Set the Admin password. Note: A blank password cannot be used.
5. All other settings are optional. Set these as desired.

 

2. Create a Printer

1. Login to the HCP Web Console

2. Select the "Printers" option from the settings menu

 

3.  Click "Add"

 

4. Apply the following settings:

1. Name - Add a descriptive name
2. Address (IP or DNS) - Add the target devices IP Address or Hostname
3. Description - Add a device description 
4. Vendor - Select "Ricoh" from the drop down menu
5. Model family - Select "Ricoh SOP"
6. Output Type - Select a supported print language
7. Create Matching Input Port - Enable
8. Embedded configuration - Select the configuration made in Step 1
9. Client Terminal Services - Select the name of the target secondary server which will manage the device
10. Click "Save"

 

3. Install the embedded app 

1. Navigate to Settings > Embedded

 2. Select the Embedded Config by clicking the select icon

3. Select the target printer from the list

4. Click on "INSTALL AND CONFIGURE"

 

 

5. Successful installation will display the "Installed" status

 

Troubleshooting