Context:

The customer wants the ability to print using email/web for their end users

Issue:

The option to "Import printers" within the EOP mobile print software is not available

Resolution:

In this example, the below has been set:

• 1 x HCP gateway
• Mobile print is setup to use "Direct print with Authentication"
• The HCP API Permissions have been set correctly 
• A Pull input port and printer have been added to HCP

1. Ensure that the permissions below have been set in the HCP API:

2. Add an input port and Printer into the HCP Portal

3. Authenticate as a admin user in the Mobile print portal and test:

3. The option to Import printers will now appear in the Mobile print portal:

Contact us:

Having questions, sales or technical matter, difficulties, contact our Customer Support Center or simply drop and email with your question to: support@everyoneprint.com