HCP - Knowledge Base
Hybrid Cloud Platform articles related to known issues, troubleshooting and best practices.
Best Practice
- A Best Practice Guide for Hybrid Cloud Print Deployment
- Account settings: HCP Domains
- API: add bulk users to HCP
- API: print 'raw' / text file
- API: Update User Card Details in HCP
- Best Practice for HP OXPD Embedded Installations
Troubleshooting
- AAD error codes checking
- AirPrint : verify connectivity to MobilePrint service
- Card reader: RFIDeas 241 reader don't read card
- Chrome Extension: No destinations found
- Debug: collect log files from HCP
- Embedded: Cannot get terminal information
Known Issues
- PC Client 3.25 and onwards requirements for Windows
- Xerox Altalink Slow Login
- Ricoh - SOP: Proximity Card Reader configuration
- IPPS: can't release print job
- Linux: Enable Proxy
- Install: update EOP for HCP failed