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  2. HCP - Knowledge Base

HCP - Knowledge Base

Hybrid Cloud Platform articles related to known issues, troubleshooting and best practices.

Best Practice

  • API: add bulk users to HCP
  • API: Update User Card Details in HCP
  • Card: retrieve CardID from log file
  • CentOS: Firewall ports for HCP installation
  • CentOS: Firewall settings
  • Debug: collect log files from HCP

Troubleshooting

  • Card reader: RFIDeas 241 reader don't read card
  • Gateway: error connecting to Primary
  • Gateway: install Connection error
  • Gateway: not a valid hostname
  • Gateway: verify connectivity to Primary
  • PC Client (Windows): AddPrinter failed, error code: 705

Known Issues

  • VMWare Vsphere: error when deploying the OVA
  • Linux: Enable Proxy
  • Mobile Print App: no printer in list

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