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  2. HCP - Knowledge Base

HCP - Knowledge Base

Hybrid Cloud Platform articles related to known issues, troubleshooting and best practices.

Best Practice

  • Account settings: HCP Domains
  • API: add bulk users to HCP
  • API: Update User Card Details in HCP
  • Best Practice for HP OXPD Embedded Installations
  • Best Practice for Ricoh SOP Embedded Installations
  • Card: retrieve CardID from log file
See all 13 articles

Troubleshooting

  • Card reader: RFIDeas 241 reader don't read card
  • Chrome Extension: No destinations found
  • Debug: collect log files from HCP
  • Embedded: Cannot get terminal information
  • Gateway: error connecting to Primary
  • Gateway: install Connection error
See all 11 articles

Known Issues

  • PC Client 3.25 and onwards requirements for Windows
  • Xerox Altalink Slow Login
  • Ricoh - SOP: Proximity Card Reader configuration
  • Mobile Print App: no printer in list

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