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  1. Print Support Center
  2. HCP - Knowledge Base
  3. Troubleshooting

Troubleshooting

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Find error explanation of common errors and how to circumvent them

  • Card reader: RFIDeas 241 reader don't read card
  • Chrome Extension: No destinations found
  • Debug: collect log files from HCP
  • Embedded: Cannot get terminal information
  • Gateway: error connecting to Primary
  • Gateway: install Connection error
  • Gateway: not a valid hostname
  • Gateway: verify connectivity to Primary
  • KM - IWS: "Device not found"
  • KM - IWS: Unable to login with card
  • PC Client - Windows: AddPrinter failed, error code: 705

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